Tracking your Package
Once your order has been shipped, you will receive a confirmation email with your tracking number and links to track your order online with UPS or USPS. Herbanman.com cannot guarantee the delivery time estimates we receive from UPS and USPS.
Once the package leaves our warehouse and has been scanned into the UPS/USPS tracking system, we will do all we can to ensure that it arrives without any unnecessary delays. However, Herbanman.com cannot be held responsible for any unforeseen and unavoidable delays while the package is in the care of UPS or USPS. Also, it is the customer's responsibility to provide the correct shipping address for obvious reasons including receiving the fastest delivery time and avoidance of possible additional fees. If there is an address change while the package is en route, we cannot take responsibility if the package is lost or if UPS charges our customer an extra fee.
The UPS driver or the USPS delivery person, at his or her discretion, may choose to leave the package at the door. Herbanman.com will not take responsibility for packages that are damaged, lost, or stolen after they have been delivered. We strongly recommend that our customers track their package frequently and that someone should be present to receive the package when it arrives.
We don’t ship any orders on holidays. This is something you should consider when you are ordering one day, two day, or three day shipping. Any orders placed on the days listed will not ship out until the next business day:
New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Day, New Year’s Eve, and New Year's Day.