Herbanman.com understands the importance of bringing our customers fast and dependable shipping. We work hard to safely and securely ship your order with the least amount of wait time possible. We do not guarantee arrival dates or times. We do not refund or credit shipping charges for any shipments. During sale times, orders may be delayed 3 to 4 business days before shipping.

Can I ship my order to another address, i.e work or business address?

Yes, You can choose to ship your order to another address. Just write the desired address in the shipping section if it’s different than the billing address during the checkout process.

Do you ship to P.O. Boxes?

Yes we do; we can ship to any P.O. Box address using USPS only. UPS does not deliver to any P.O. Boxes.

Do you ship COD?

No, we do not ship COD.

How do I find out what the cost is for shipping?

The easiest way to calculate exact shipping charges is to go through the ordering process. The shipping charges will be calculated and displayed for you after you type in your shipping information. You will be shown the cost of shipping, as well as given an option for shipping method before you finalize your order.

Shipping Methods

For fast and reliable shipping, we exclusively ship through UPS carrier service and USPS Priority Mail. Orders received before 4 pm PST (Monday-Friday) are usually shipped the same day but we do reserve the right to take up to 2 business days for processing before shipping out. The delivery times stated only reflect the transit time and do not include the order processing time. Please note UPS ground/standard does not deliver on Saturday, Sunday, or holidays. USPS does not deliver on Sundays or national holidays. Herbanman.com does not ship on Saturday or Sunday.

We package all of our orders in either discreet plain brown boxes or standard UPS and USPS Priority Mail Packaging. If the order is particularly fragile, we may use stickers or tape indicating FRAGILE or FRAGILE GLASS if required.

Standard Continental US Ground Delivery
UPS Ground

Orders shipped through UPS Ground will be given a delivery confirmation number allowing you to follow your package using the UPS Website. All packages are routinely delivered within 3-7 business days. For guaranteed delivery time, ask for Express Next Business Day Air or Expedited 2nd Business Day Air shipping. UPS does not ship to P.O. Boxes.

USPS Priority Mail

USPS Priority Mail is the fastest, most reliable shipping method for lightweight products. Every order is given a delivery confirmation number, allowing you to follow your package via the USPS website. The average parcel spends less than 48 hours in transit, and deliveries are made every day except Sunday. USPS will deliver to every address in the United States including P.O. Boxes and APO/FPO. For lighter and smaller packages, Herbanman.com may choose to ship via USPS to ensure faster delivery.

Tracking your Package

Once your order has been shipped, you will receive a confirmation email with your tracking number and links to track your order online with UPS or USPS. Herbanman.com cannot guarantee the delivery time estimates we receive from UPS and USPS.

Once the package leaves our warehouse and has been scanned into the UPS/USPS tracking system, we will do all we can to ensure that it arrives without any unnecessary delays. However, Herbanman.com cannot be held responsible for any unforeseen and unavoidable delays while the package is in the care of UPS or USPS. Also, it is the customer's responsibility to provide the correct shipping address for obvious reasons including receiving the fastest delivery time and avoidance of possible additional fees. If there is an address change while the package is en route, we cannot take responsibility if the package is lost or if UPS charges our customer an extra fee.

The UPS driver or the USPS delivery person, at his or her discretion, may choose to leave the package at the door. Herbanman.com will not take responsibility for packages that are damaged, lost, or stolen after they have been delivered. We strongly recommend that our customers track their package frequently and that someone should be present to receive the package when it arrives.

Herbanman.com Holidays

We don’t ship any orders on holidays. This is something you should consider when you are ordering one day, two day, or three day shipping. Any orders placed on the days listed will not ship out until the next business day:

New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Day, New Year’s Eve, and New Year's Day.

Packaging Information
Discreet Shipping

We provide discreet shipping on all our orders. Your privacy is of the utmost importance to us here at Herbanman.com. Herbanman.com respects all individuals rights to privacy and discretion and therefore ships all products under the same manner. Your order’s packaging will not allude to the contents. All orders are sent in plain brown packaging with no graphics or text except for the shipping label. The shipping label contains your delivery address and a barcode, which represents your order number. The USPS and UPS both require us to have a return address label on your parcel. Herbanman.com’s full name and logo are not visible on the packaging. Our return address on the shipping label reads as:

Signature Requirements

Herbanman.com reserves the right to add a signature requirement to any order at our discretion for security reasons.

We do not guarantee arrival dates or times. We do not refund or credit shipping charges for any shipments.